Lucent Technologies CentreVu Explorer II Version 1.0 User Manual page 256

Glossary
Service Observing—
Remote
Service Observing—
VDNs
Servlet
Session Display
Skill
CentreVu Explorer II Version 1.0 User Guide
A feature that allows a user to dial into the
switch and monitor a call.
A feature available with the G3V4 switch and
the ECS that gives a voice terminal user the
ability to monitor the treatment a call receives
as it is processed by a VDN, routes to another
VDN or agent, or transfers to another VDN or
agent.
Java ™ servlets are small, platform-
independent Java programs that can be used
to extend the functionality of a Web server in a
variety of ways. Servlets are to the server what
applets are to the client-small Java programs
compiled to bytecode that can be loaded
dynamically and extend the capabilities of the
host.
The default mode used to display query
results. The Session Display option allows the
user to pick a customized set of ECHI data
elements.
An attribute that is assigned to an ACD Agent
when EAS is enabled. An agent skill is a
particular expertise or speciality enabling an
agent to handle a call which requires someone
with that particular area of expertise. You
define skills based on specific customer needs
and call center requirements.
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