Using Custom Query Builder; Determining The Need For Java Plug-In; Checking For A Non-Conforming Browser - Lucent Technologies CentreVu Explorer II Version 1.0 User Manual

Custom Query Builder

Using Custom Query Builder

Using Custom Query Builder
With CentreVu Explorer II's Custom Query Builder, call center managers can create
new types of queries with a wide variety of conditions and then save these queries
(for example, comparison operators, and groupings, and the and/or type conditions).
Under the User-Defined Queries option in the Navigation frame is a list of the user's
custom queries. Any time a custom query is created and saved, it appears in this list
for future use. Because the Navigation frame is always available on the User-
Defined screen, users can access these custom reports immediately, no matter where
they are in the CentreVu Explorer II application.

Determining the Need for Java Plug-in

First determine if you need the Java Plug-in before you load it. The Query Builder
applet can be run either with or without the Java Plug-In.
The Java Plug-In is a downloaded "helper" that allows Java Applets to be run in a
non-conforming browser environment. You would want to select the Use Java
Plug-in box on the main CentreVu Explorer II splash screen when you have a
non-conforming browser.

Checking for a Non-Conforming Browser

To check if your browser is non-conforming, look at the icon next to Custom Query
Builder in the Navigation frame. If the icon has a red "X", then the browser in non-
conforming. If you have a non-conforming browser, you must use the Java plug-in
to:
Take full advantage of JDK 1.1 functionality (such as, JavaBeans™, Jini™,
and Remote Method Invocation [RMI] today).
Develop and deploy 100% Pure Java
Netscape Navigator browsers for reliability and consistently.
Receive support for the latest releases of Sun Microsystems Java Developer Kit
(JDK) in Internet Explorer and Navigator (for example, JDK 1.2 and the high-
performance Java™ HotSpot virtual machine). This functionality is not
available until Sun Microsystems releases them.
CentreVu Explorer II Version 1.0 User Guide
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