Automatic Call Distribution (Acd - Lucent Technologies CentreVu Explorer II Version 1.0 User Manual

Appendix
Overview

Automatic Call Distribution (ACD)

l
Field Description
This field contains the ACD number that handled this call.
The ACD field contains an integer value between 1 and 4 for R3V5 CMS and
prior versions.
l
Query Options
Select an ACD number from the drop-down list box containing all valid ACDs.
The drop-down list box contains the list of valid ACD numbers based on
Note:
the CMS version. Any site with an R3V5 CMS shows ACD numbers 1
through 4 in the drop-down list box, regardless of whether each of those
ACDs exist. If you choose a non-existent ACD number as part of the search
criteria, no results are returned for that query.
CentreVu Explorer II Version 1.0 User Guide
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