Lucent Technologies CentreVu Explorer II Version 1.0 User Manual page 257

Glossary
Skill Hunt Group
Skill Level
Skill, Primary
Skill, Secondary
SLK
*
SPARCserver 5
SPARCserver 10
SPARCserver 20
‡
SPARCstation
Split
*SPARCserver is a trademark of Sun Microsystems Inc.
†Sun is a registered trademark of Sun Microsystems Inc.
‡SPARCstation is a trademark of Sun Microsystems Inc.
CentreVu Explorer II Version 1.0 User Guide
When EAS is enabled, calls route to specific
skill hunt groups. These skill hunt groups are
usually based on the needs of your customers.
Agents are not assigned to a skill group (like
split hunt groups), but agents are assigned
specific skills that become active when they log
in.
A priority level from 1 (highest) to 16 (lowest)
indicating an agent's level of expertise or ability
to handle calls to the given skill. (ECS Version
5 and later.)
See Primary Skill .
See Secondary Skill .
See Screen-Labeled Key .
†
See Sun SPARCserver Computers.
See Sun SPARCserver Computers.
See Sun SPARCserver Computers.
A workstation client for the SPARCserver .
A group of extensions (referred to as agents)
that receives special-purpose calls in an
efficient, cost-effective manner. Calls
automatically go to a split and can queue if no
agents are available.
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