Answering Disposition (Disposition - Lucent Technologies CentreVu Explorer II Version 1.0 User Manual

Appendix
Overview

Answering Disposition (DISPOSITION)

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Field Description
This field indicates the disposition of the call.
1. Connected—A non-ACD call connected to a measured agent.
2. Answered—A split/skill or direct agent ACD call that CentreVu CMS
indicates was answered by an agent.
3. Abandoned—A call that CentreVu CMS indicates was abandoned by the
caller.
4. Interflowed—A call that was redirected to an off-switch destination.
5. Forced busy—A call that CentreVu CMS records as a busy call for the
trunk group that carried it. For switches with vectoring, forced busy calls
are vector directory number (VDN) calls that received a forced busy from
the busy vector command. For the ECS and G3 switches, calls that receive
a busy indication because the split queue was full (or there was no queue)
are recorded here.
6. Forced disconnect—VDN calls that are disconnected by the switch due to
the execution of a disconnect vector command (Generic 2.2, Generic 3
Version 2, later Generic 3 switches, and the DEFINITY
Generic 2.1, and Generic 3 Version 1 switches, forced disconnect calls are
calls that were given a forced disconnect announcement and then were
disconnected by the switch after listening to the entire announcement. For
Enterprise Communications System, Generic 3 Version 2 and later Generic
3 releases, because of a forced disconnect vector timer or because they
reached the end of vector processing without being queued.
7. Other calls—Calls not previously defined, which includes unmeasured
destination.
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Query Options
Select one of the above call dispositions from the drop-down list box.
CentreVu Explorer II Version 1.0 User Guide
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