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Appendix
Overview
Direct Agent Queued (DA_QUEUED)
l
Field Description
This field indicates whether the call was queued as a direct agent call. The
DA_QUEUED field is 1 if the call was queued as a direct agent call. This
database item applies to Generic 3 with EAS only.
l
Query Options
Select one of the following choices from the drop-down list box:
— Direct Agent Queued
— NOT Direct Agent Queued.
CentreVu Explorer II Version 1.0 User Guide
A-24
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