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Appendix
Overview
Agent Released (AGT_RELEASED)
l
Field Description
This field indicates whether an Automatic Call Distribution (ACD) or a Direct
Agent ACD (DACD) call was released first by the agent or by the caller.
l
Query Options
Select one of the following choices from the drop-down list box:
— Agent Released
— Agent NOT Released.
CentreVu Explorer II Version 1.0 User Guide
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