Lucent Technologies CentreVu Explorer II Version 1.0 User Manual page 254

Glossary
QUEUED
R3V4
R3V5
R3V6
R3V8
RAID
Recorded
Announcements
Redirect On No
Answer (RONA)
Release 3 Version 4
(R3V4)
Release 3 Version 5
(R3V5)
Release 3 Version 6
(R3V6)
Release 3 Version 8
(R3V8)
CentreVu Explorer II Version 1.0 User Guide
A trunk state in which an ACD call has seized
the trunk and is queued to a split/skill waiting
for an agent to answer.
See Release 3 Version 4 .
See Release 3 Version 5 .
See Release 3 Version 6 .
See Release 3 Version 8 .
Redundant Array of Inexpensive Disks.
Prerecorded greetings and information played
to callers as they wait for service.
An ACD capability that removes an
unanswered call from the voice terminal at
which it is ringing, busies out the port or makes
the agent unavailable, and re-queues the call
at top priority or sends it to a VDN.
R3V4 can refer to a software version of
CentreVu CMS or CentreVu Supervisor.
R3V5 can refer to a software version of
CentreVu CMS or CentreVu Supervisor.
R3V6 can refer to a software version of
CentreVu CMS or CentreVu Supervisor.
R3V8 can refer to a software version of
CentreVu CMS or CentreVu Supervisor.
GL-22