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Agent in Focus Queries
Agent in Focus Queries
Originating Reason Report
The Originating Reason report allows you to query events for a particular
Originating Reason Code as entered by the agent. Click on Find Results to display
results.
The following items are included in the Agent Reason Code report:
Call ID—The identifier of the call record as generated by the ECS/switch.
ACD—The number of the ACD for the call.
Start Time—The start time for the call segment.
Duration—The length of the call.
Agent Talk Time—The talk time for the agent during the call.
CentreVu Explorer II Version 1.0 User Guide
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