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Query Results
Cradle-to-Grave Report Analysis
Call Handling
The following screen displays an example of Call Handling information:
Call entered at First VDN—The number dialed for this segment.
Call started with Vector—The first Vector number pointed to by the incoming
VDN.
Call Queued to Primary Split/Skill—The split/skill initially queued to a
Split/Skill designated as primary for this vector.
Calling in queue for—Disposition time in seconds of this call segment.
CentreVu Explorer II Version 1.0 User Guide
8-13
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