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Appendix
Overview
After Call Work Time (ACWTIME)
l
Field Description
This field displays the elapsed time (in seconds) an agent spends in the After
Call Work (ACW) state after a call segment.
An agent's terminal may be programmed to automatically be placed in ACW.
l
Query Options
The query returns results with ACW times greater than or equal to the number
of seconds entered in the text box.
CentreVu Explorer II Version 1.0 User Guide
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