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Query Results
Multi-Segment Cradle-to-Grave Analysis
Multi-Segment Cradle-to-Grave Analysis
The following analysis shows information about a call that was transferred and
conferenced prior to completion.
On this example, a Cradle-to-Grave is shown for a call that spanned multiple
segments. Every time a call is transferred, conferenced, or interflowed a new
segment is created. New segments are defined by different color banner bars across
the bottom of the Cradle-to-Grave reports. A unique banner is provided in the event
a segment is handled by a split/skill defined as a Voice Response Unit. Segments
continue to build until the call completes, is abandoned, or is disconnected from the
switch being measured by this CentreVu CMS.
CentreVu Explorer II Version 1.0 User Guide
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