Benefits Of Centrevu Explorer Ii - Lucent Technologies CentreVu Explorer II Version 1.0 User Manual

Introduction
What is CentreVu® Explorer II?

Benefits of CentreVu Explorer II

CentreVu Explorer II delivers knowledge to the desktop (client) through powerful
*
Microsoft Windows NT
CentreVu Explorer II requires only a frame compliant web browser on the client.
This architecture provides access to critical call center data from any desktop PC or
workstation running a web-enabled operating system, such as Windows
***
UNIX , or MacIntosh
resources. Furthermore, this architecture allows an organization full access to
CentreVu Explorer II from multiple web-enabled operating systems.
The hardware architecture of CentreVu Explorer II is expandable to meet your
storage requirements. It combines a local storage system with external archived
capabilities to provide rapid query access while collecting historical information
over long periods of time. The customer selects system storage capacities and data
retrieval rates to meet the individual call center requirements.
CentreVu Explorer II provides a navigation method to query a library of elements
and "drill down" information to further call details. Starting at a high level, you can
select one of several call center elements and step through additional layers until
you reach the desired information.
*Microsoft is a registered trademark of Microsoft Corp.
†Windows NT is a registered trademark of Microsoft Corp.
‡Sun is a registered trademark of Sun Microsystems, Inc.
**Solaris is a registered trademark of Sun Microsystems, Inc.
††Windows is a registered trademark of Microsoft Corp.
‡‡OS/2 is a registered trademark of IBM.
***UNIX is a registered trademark in the United States and other countries,
licensed exclusively through X/Open Company Limited.
†††MacIntosh is a registered trademark of Apple Computer Inc.
CentreVu Explorer II Version 1.0 User Guide
† ‡ **
or Sun Solaris based internet server technologies.
†††
. Employing this technology uses minimal desktop PC
1
†† ‡‡
, OS/2 ,
1-5