Lucent Technologies CentreVu Explorer II Version 1.0 User Manual page 22

Introduction
Overview of New Features
Some elements (such as, Agents and Splits) have more than one possible "role."
That is, an agent can be an "Answering Agent," an "Originating Agent," or the
"Last Observer." A Split can be: (1) Primary, (2) Secondary, or (3) Tertiary. For
example, you can ask CentreVu Explorer II to:
l
"Return all records that Agent--Mark Grace touched this week"
l
"Show me all traffic to Split 10 for Wednesday, May 3, 1999, where calls
were transferred or conferenced."
CentreVu Explorer II Version 1.0 User Guide
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