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Introduction
Overview of Functionality
Overview of Functionality
Background Information
When CentreVu Explorer was released in 1997, it quickly revolutionized the way
call center managers thought about call center data. Call switch data—not
previously considered "information" because it could not be easily accessed—could
now be queried upon and used to more efficiently and cost-effectively run call
centers. Customer feedback showed that customers liked Explorer's friendly query
tools, its ease of administration, and the familiar Web interface.
One of CentreVu Explorer's most popular features, however, was something it
lacked—client desktop software. Nothing needed to be loaded on users' PCs to
allow them to access Explorer. This eliminates the need to install or upgrade client
software and minimizes the use of desktop resources. Windows and a Transmission
Control Protocol/Internet Protocol (TCP/IP) connection to a Local Area Network
(LAN) were the only client requirements.
Previous releases of CentreVu Explorer software:
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CentreVu Explorer 1.0
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CentreVu Explorer 1.1.x
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CentreVu Explorer 1.2.x.
Releases 1.1.x and 1.2.x of CentreVu Explorer can be upgraded to CentreVu
Explorer II. See details about upgrading the software and migrating the data in the
following guides:
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CentreVu Explorer II Installation for Windows NT
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CentreVu Explorer II Installation for Sun.
CentreVu Explorer II Version 1.0 User Guide
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