Table of Contents
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Introduction
Overview
Audience
This guide is intended for customers of the CentreVu Explorer II solution,
including agents, supervisors, trainers and system administrators, NetCare®
users (including Technical Service Centers and Professional Services),
Maintenance and Provisioning Centers, Call Management Systems (CMS)
Helplines, Sales Design Support Centers (SDSC), and anyone else who uses or
supports a CentreVu Explorer II setup would find this guide useful.
This guide also helps anyone who needs to know:
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Operational details about the CentreVu Explorer II solution
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How to operate as an agent, administrator, or supervisor using CentreVu
Explorer II software and other elements of the CentreVu Explorer II
solution
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How to supervise CentreVu Explorer II agents
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Troubleshooting suggestions for users of the CentreVu Explorer II solution.
CentreVu Explorer II Version 1.0 User Guide
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