Lucent Technologies CentreVu Explorer II Version 1.0 User Manual page 236

Glossary
Agent State
Agent Terminal
AI
Algorithm
ANI
Applet
ASA
ASAI
CentreVu Explorer II Version 1.0 User Guide
A feature of agent call handling. Agent states
are the different call work modes and call
states an agent can be in (ACD, ACW, AVAIL,
AUX, UNSTAFF, DACD, DACW, OTHER,
UNKNOWN, RING). Data about these states is
displayed in real-time and historical reports.
See the definition of each state for additional
information.
The voice terminal used by a call center agent.
See Auto-In .
A prescribed set of well-defined rules or
instructions for the solution of a problem; for
example, the performance of a calculation, in a
finite number of steps. Expressing an algorithm
in a formal notation is one of the main parts of
a software program.
See Automatic Number Identification .
An applet is a program written in the Java ™
programming language that can be included in
an HTML page. When you use a Java
technology-enabled browser to view a page
that contains an applet, the applet's code is
transferred to your system and executed by the
browser.
See Average Speed of Answer .
See Adjunct/Switch Applications Interface .
GL-4