General Groupwise Troubleshooting Strategies - Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual

General GroupWise
1
Troubleshooting Strategies
• "Checking GroupWise Agent Log Files" on page 11
• "Assigning a GroupWise Administrator" on page 11
• "Checking IP Addresses and Port Numbers for TCP/IP Links" on page 11
• "Recovering and Rebuilding Domain and Post Office Databases" on page 12
• "Analyzing and Fixing User and Message Databases" on page 12
• "Verifying GroupWise System Information" on page 12
• "Understanding Message Flow" on page 13
Checking GroupWise Agent Log Files
Problem: You are experiencing message delivery problems.
Action: Use the POA and MTA log files to help you track message delivery problems.
Set the logging level to Verbose so all processing information is displayed.
This information can help you determine what the problem is. You should also
verify that the information is being logged to disk. See the following sections
in the
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Assigning a GroupWise Administrator
Problem: No one is receiving error messages generated by the MTA and the POA.
Action: Make sure each domain has an administrator who receives error messages
generated by the agents. See
"Message Transfer
Checking IP Addresses and Port Numbers for TCP/IP Links
Problem: Incorrect IP addresses and port numbers can cause problems for the
GroupWise
Possible Cause: The GroupWise client is set up with the wrong IP address and/or TCP port
number.
Action: Make sure the GroupWise client is set up with the correct IP address and port
number for the POA in each user's post office. See "Client" in the
7 Administration
GroupWise 7 Administration
"Using POA Log Files" in
"Using MTA Log Files" in
"Using Internet Agent Log
"Using WebAccess Log Files" in "WebAccess"
"Configuring Monitor Agent Log
"Notifying the Domain
Agent" in the
®
client and agents when TCP/IP connections are used.
Guide.
Guide.
"Post Office Agent"
"Message Transfer Agent"
Files" in "Internet Agent"
Settings" in "Monitor"
Administrator" in
GroupWise 7 Administration

General GroupWise Troubleshooting Strategies

1
Guide.
GroupWise
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