Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 94

Possible Cause: For non-integrated applications, the GroupWise client attempts to monitor
Possible Cause: Some applications do not start quickly enough for the GroupWise client to
User Wants to Turn Off Integrations Temporarily
94 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
and Excel 7.0, are integrated through application macros. If an integrated
application is not set up correctly, it is handled as a non-integrated application.
Normally, Setup detects if an application is installed and then allows the user
to choose whether or not to have integrations installed for that application. If
the application setup didn't run correctly, the GroupWise client might not
detect that the integration installed. If necessary, integrations can be installed
manually.
Action: For ODMA applications, the gwappint.inf file needs to contain an
Integrations=2 entry for the application. In addition, the following DLL
programs are copied to the \windows\system directory when Setup is run:
odma32.dll, gwodm132.dll, and gwodm1xx.dll. The name of the
gwodm1xx.dll depends on which language was selected when Setup was
run.
Action: For applications that use an integration macro, the gwappint.inf file needs
to contains an Integrations=1 entry for the application. There should
also be an integration macro installed in the application's macro startup
directory.
when an application terminates so open documents can be returned to the
GroupWise library automatically. If the GroupWise client wasn't able to
determine the information needed to monitor the application termination, the
user is instructed to return documents manually.
Action: Return documents manually. Save and exit each document. In the GroupWise
client, right-click each document reference, then click Actions > Reset
Document Status.
detect that they have started.
Action: You can change the amount of time the GroupWise client allows for the
application to start using the WaitInterval setting.
Action: If problems persists, you can turn off the message for the application. Use
ShowMessage=0 in the gwappint.inf file to turn off the message.
Action: See the gwappint.inf file in the \windows\system directory for more
information.
Problem: The user wants to turn off application integrations so the GroupWise Windows
client no longer performs document management functions when the
application is used. However, the user wants to be able to turn integrations
back on easily.
Action: You can turn off integration for all integrated applications. From the Tools
menu in the GroupWise client, click Options > Documents, then deselect
Enable Integration with Other Applications. This turns off all integrations.
You cannot turn off integration for an individual application and leave other
applications integrated.