Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 71

Does the new message appear in the recipient's mailbox?
The POA was unable to deliver the message. Continue
No
below.
10 Check the ownership of the recipient's user database (userxxx.db).
Does the ownership of the user database match the recipient's network login
ID?
Reset the ownership on the user database, then repeat the
No
test.
Continue below.
Yes
11 Check the ownership of the message database (msgnnn.db) in the
recipient's post office that corresponds to the message database assigned
to the sender in the sender's post office.
Is the ownership of the message database correct?
Reset the ownership on the message database, then repeat
No
the test.
Continue below.
Yes
12 In ConsoleOne, perform maintenance to correct any problems with the
databases. See "Maintaining User/Resource and Message
"Databases" in the GroupWise 7 Administration
test.
13 If the message flow problem has not been resolved by following the
above troubleshooting steps, see
support.novell.com).
Problem between Domains for Multiple Users
1 Stop the MTA for Domain A.
2 Have the user in Domain A send a low priority test message. (It's a good
idea to test message flow using a low priority message because the low
priority message queue is typically empty.)
3 Check the
post_office\wpcsin\6
office.
Has a new message file appeared in the post_office\wpcsin\6 directory?
See "Problem with an Individual User in Either Domain" on
No
page 70.
The sender can successfully send messages. Continue
Yes
below.
4 Stop the POA and the MTA for Domain B.
Guide. Then repeat the
Novell Support (http://
directory in the sender's post
Databases" in
Message Does Not Arrive 71