Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 36

Possible Cause: Another program on the server is interfering with the operation of the MTA.
MTA Status Box Shows a Closed Location
Possible Cause: A domain or post office has been moved incorrectly.
36 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
MTA to shut down, you might be able to disable that particular function with a
startup switch. See
Agent" in the
Action: If the MTA continues to be unstable, eliminate other programs running on the
server. If the MTA is stable when another specific program is not running on
the same server with it, a conflict might exist between the two programs.
Problem: At the MTA agent console, the Status box shows a closed location.
Action: Check for details about why the location is closed. See
Status Information" in
Administration
Action: Check the configuration status for the closed location. See
Configuration Status Isn't Open" on page
Action: Check the last closure reason. This information can help you determine the
source of the problem. Common last closure reasons include:
Access denied
Cannot attach to server or volume
Cannot create/read/write files/directories
Cannot move files
Insufficient disk space
Insufficient memory
Insufficient system resources
Link or transport down
No path configured
Undefined link
For more information, see
GroupWise 7 Troubleshooting 1: Error
Action: In Configuration Status Details, check the directory paths for mapped and
UNC connections or the IP addresses and port numbers for TCP/IP links.
Make sure the correct locations are displayed. Make sure the locations exist,
and verify that the database
a post office) is there in the specified location. Do not use eDirectory
Action: If it is a new location that has never been open, verify the links between
domains and post offices. See
"Domains" in the
UNC path specifications are in the correct format. Do not use eDirectory full
context paths.
Action: When you move a domain or post office to a new location or change its link
type, you must make various configuration changes in ConsoleOne. If the
domain or post office becomes closed as a result, the reconfiguration changes
might not have replicated down to the agent in the reconfigured location before
"Using MTA Startup
GroupWise 7 Administration
"Message Transfer
Guide.
"Message Transfer Agent Error
(wpdomain.db
"Understanding Link
GroupWise 7 Administration
Switches" in "Message Transfer
Guide.
"Displaying MTA
Agent" in the GroupWise 7
"MTA
37.
Messages" in
Messages.
for a domain or
wphost.db
Configuration" in
Guide. Make sure mapped and
for
paths.
TM