Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 69

7 Check rights for the MTA to write files into the
8 Check for available disk space in the
9 If these troubleshooting steps have not enabled the MTA to write the file
Message Does Not Arrive between Domains
Problem: A message from a user in Domain A is not being delivered to a user in Domain
B.
Action: Review the stages of message flow between domains. See
to a Different
Directory
Action: Answer the question below:
Can other users in Domain A send messages to other users in Domain B?
Yes
No
Don't Know
Are the IP address and TCP port number for the POA correct?
Correct the information. Restart the POA in Post Office B.
No
Observe the POA agent console for any sign of problems.
Repeat the test.
The IP address and port for the POA are correct. Continue
Yes
below.
post_office\wpcsout\ofs\6
Are the network rights in the post office correct?
Reset the rights in the post office, and repeat the test.
No
Continue below.
Yes
post_office\wpcsout\ofs\6 directory in Post Office B.
Is there adequate disk space available in the post office?
Remove unnecessary files from the server to free up disk space,
No
then repeat the test.
Continue below.
Yes
into the post_office\wpcsout\ofs\6 directory in the recipient's
post office, see Novell Support
Domain" in GroupWise 7 Troubleshooting 3: Message Flow and
Structure.
See "Problem with an Individual User in Either Domain" on
page 70.
See "Problem between Domains for Multiple Users" on page
See "Problem between Domains for Multiple Users" on page
directory in Post Office B.
(http://support.novell.com).
"Message Delivery
71.
71.
Message Does Not Arrive 69