Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 12

Possible Cause: The POA is set up with the wrong IP address and/or TCP port number.
Possible Cause: The MTA is set up with the wrong IP address and/or TCP port number.
Possible Cause: Multiple programs on the same server are set up with the same TCP port
Recovering and Rebuilding Domain and Post Office Databases
Analyzing and Fixing User and Message Databases
Verifying GroupWise System Information
Possible Cause: Link configuration problems with your GroupWise system can cause message
12 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
Action: Make sure the GroupWise name server is running so that IP addresses and port
numbers can be looked up automatically. See the
Access with a GroupWise Name
GroupWise 7 Administration
Action: Make sure the POA is set up with the correct IP address and port number. See
"Using Client/Server Access to the Post
GroupWise 7 Administration
Action: Make sure the MTA is set up with the correct IP address and port number. See
"Using TCP/IP Links between
Domain and its Post
Administration
number.
Action: Make sure no duplicate port numbers are in use.
Problem: Problems with a domain database (wpdomain.db) or post office database
(wphost.db) can cause access problems for GroupWise Administrator and
the GroupWise client, as well as cause message delivery problems. Database
problems can also cause information in your system to be out of sync (for
example, a user's information in one post office being different than that user's
information in another post office).
Action: See "Maintaining Domain and Post Office
GroupWise 7 Administration
Problem: Problems with a user database (userxxx.db) or a message database
(msgnnn.db) can cause users to lose access to their mailboxes, have
incorrectly displayed mailbox information, and have message delivery
problems.
Action: See "Maintaining User/Resource and Message
"GroupWise Check" in
GroupWise 7 Administration
Problem: Messages are not being delivered to post offices or domains, or you are
receiving excessive undeliverable messages.
delivery problems.
Action: Check links between domains. See
"Domains" in the
Server" in
Guide.
Guide.
Domains" and
Offices" in "Message Transfer
Guide.
Guide.
"Standalone Database Maintenance
Guide.
"Understanding Link
GroupWise 7 Administration
"Simplifying Client/Server
"Post Office Agent" in the
Office" in "Post Office Agent" in the
"Using TCP/IP Links between a
Agent" in the GroupWise 7
Databases" in "Databases" in the
Databases" in "Databases" and
Programs" in the
Configuration" in
Guide.