Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 100

User Receives an Error Message and Code
User Forgets His or Her GroupWise Password
User Isn't Notified of New Messages
Possible Cause: The user hasn't turned on the Notify feature yet.
Possible Cause: Notify isn't running on the user's Windows workstation.
Possible Cause: The user is using the GroupWise Cross-Platform client, which does not include
User Can't Access Archived Messages
Possible Cause: The user doesn't have an archive path set or has an invalid archive path set.
100 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
Explanation: The user receives an error message and code while using the GroupWise
client.
Action: See "GroupWise Engine Error
Error Messages. If the error code you received is not in the list provided,
standard solutions are not yet available.
Action: Use the Search feature of the GroupWise online documentation to locate a
GroupWise error code or message text. If the error you received is not found,
standard solutions are not yet available.
Action: If you cannot locate the specific error message or the suggested actions do not
resolve the problem, see
Problem: The user places a password on his or her GroupWise mailbox, then later
forgets it.
Action: Use ConsoleOne
Mailbox Password" in "Users" in the
Then notify the user of the new password.
Problem: The user does not receive notifications when new GroupWise messages arrive.
Action: Make sure Notify is turned on in the user's GroupWise Windows client and the
user is subscribed to Notify. See
Mailbox" in the
Action: Make sure Notify is running for the user. By default, Notify is added to the
user's Startup group when GroupWise Setup runs, but the user might have
removed it. If necessary, rerun Setup to place Notify in the user's Startup
group.
the Notify feature.
Action: Be patient. This feature is scheduled for inclusion in a future release of the
Cross-Platform client.
Explanation: The user has archived GroupWise messages onto the hard disk of his or her
computer. Later, the user cannot access the archived messages.
Action: Verify that the archive path specified under File Location in the GroupWise
client is valid. See
Mailbox" in the
Codes" in
"General Troubleshooting Strategies" on page
®
to reset the user's password. See
GroupWise 7 Administration
"Running
"GroupWise 7 Windows Client User
"Archiving the Items in Your
"GroupWise 7 Windows Client User
GroupWise 7 Troubleshooting 1:
"Creating or Changing a
Notify" in "Managing Your
Guide".
Mailbox" in "Managing Your
Guide" or "Archiving the
9.
Guide.