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Chapter 3: Activating Your Product
Activation Troubleshooting
Activation Troubleshooting
AdminStudio is protected by Flexera Software's own licensing technology in order to ensure the acceptable use of
our products on a single and unique machine.
In order to install the full version of AdminStudio, it must first be activated through communication with a Flexera
Software-hosted activation server. While we have thoroughly tested our license protection, there are some
circumstances that could prevent this activation from occurring. The troubleshooting steps in this section should
resolve these circumstances.
•
General Troubleshooting
•
Offline Activation Via Email
•
Activating Products Silently
•
Reactivating AdminStudio on a Different Computer
General Troubleshooting
The following troubleshooting steps should resolve most activation issues:
•
General Troubleshooting Steps
•
Virtual Environments
•
Authenticated Proxy Support for Activation
General Troubleshooting Steps
If you are having trouble activating your product, review the following troubleshooting steps:
•
Disable any firewalls or proxy settings.
Activation Service from communicating with Flexera Software's servers. We recommend temporarily disabling
firewalls and proxies while installing and uninstalling in order to allow full communication with our servers. If
you are unable to modify these services, then an email activation may be required. See
Email
•
Check the serial
entered in the format
•
Was your product previously activated on another machine?
activated on another machine, you must first deactivate the license on that machine through a full uninstall
before it can be activated on the new machine. Deactivation requires an internet connection to communicate
with the server to properly free up a different machine for activation.
Note •
Activation and Deactivation Information for InstallShield and AdminStudio
16
number. Confirm that the serial number you are entering is correct, and that it has been
XXXXXXX-XXX-XXXXXXXXXX
For more detailed information about deactivation, please see the following knowledge base article:
Certain firewall and proxy configurations can prevent the
(7-3-10).
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AdminStudio 9.5 ZENworks Edition Installation Guide
Offline Activation Via
If your product has been previously
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