Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 59

Action: To enable and configure disk logging, see
Agent" in "WebAccess" in the
WebAccess Agent Shuts Down Unexpectedly
Explanation: The WebAccess Agent (gwinter) has been running smoothly, but stops
unexpectedly.
Action: If the WebAccess Agent is connecting to the post office directly, its processing
can be disrupted by damaged databases just like the POA. To protect the
stability of the WebAccess Agent, you can configure it to communicate with
the POA by way of TCP/IP in client/server mode only, thus disallowing direct
database accesses. See
the
WebAccess Agent Does Not Start
Explanation: The WebAccess Agent does not start.
Action: Edit the strtweb.ncf or strtweb.bat file. Make sure the
switch includes the complete path to domain\wpgate\webacc, where
domain is the path to the domain directory and webacc is the gateway home
directory.
Action: For the NetWare
startup switches include the user ID and password for an account that gives the
WebAccess Agent access to the domain directory.
Action: For the WebAccess Agent, make sure the server is connected to the server
where the domain directory resides.
WebAccess Client Doesn't Print Messages
Explanation: When printing a message in the Java* version of the WebAccess client, only
the header gets printed.
Explanation: The Java version of the WebAccess client uses an applet to display messages.
Not all browsers can print applets.
Action: Run the HTML version of the WebAccess client to print messages.
WebAccess Speller Doesn't Work
Explanation: WebAccess users are unable to spell check their messages.
Action: Spell checking capabilities are not automatically set up when WebAccess is
installed. For setup instructions, see
Application" in "WebAccess" in the
WebAccess Users Want to Skip the Language Selection Page
Explanation: By default, the WebAccess client starts on a page where you choose your
display language. On a system where only one language is available, this is an
unnecessary step.
Action: After selecting the language, users can create a bookmark to the main
WebAccess login page, so they never need to select the language again.
"Modifying Links to Post
GroupWise 7 Administration
®
WebAccess Agent, make sure the
"Configuring the WebAccess
GroupWise 7 Administration
Offices" in "WebAccess" in
Guide.
/user
"Configuring the Novell Speller
GroupWise 7 Administration
Guide.
/home startup
and /password
Guide.
WebAccess Agent Problems 59