Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 66

66 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
Has a new message file appeared in the post_office\wpcsin\6 directory?
The GroupWise client was unable to create the message file.
No
The user might not have sufficient rights to the directory if using
direct access mode. Correct the problem, then repeat the test.
The sender can successfully send messages. Continue below.
Yes
4 Stop the POA for Post Office B.
5 Restart the MTA in the domain. Observe the MTA agent console for any
sign of problems.
6 Check the
post_office\wpcsout\ofs\6
B.
Has a new message file appeared in the post_office\wpcsout\ofs\6
directory?
See "Problem between Post Offices for Multiple Users" on
No
page 67.
The message transferred successfully between post offices.
Yes
Continue below.
7 Restart the POA for Post Office B. Observe the POA agent console for
any sign of problems.
8 Recheck the post_office\wpcsout\ofs\6 directory in Post
Office B.
Has the message file disappeared from the post_office\wpcsout\ofs\6
directory?
The POA was unable to pick up the message. Correct the
No
problem, then repeat the test.
The POA has successfully picked up the message. Continue
Yes
below.
9 Check the recipient's mailbox.
Does the new message appear in the recipient's mailbox?
The POA has successfully delivered the message this time.
Yes
Repeat the test with a different user.
The POA was unable to deliver the message. Continue
No
below.
10 Check the ownership of the recipient's user database (userxxx.db).
directory in Post Office