Groupwise Client Problems - Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual

GroupWise Client Problems

1 5
Most of these problems can occur in either the GroupWise
client, and the same solutions are applicable to both.
• "User Can't Start the GroupWise Client" on page 99
• "User Receives an Error Message and Code" on page 100
• "User Forgets His or Her GroupWise Password" on page 100
• "User Isn't Notified of New Messages" on page 100
• "User Can't Access Archived Messages" on page 100
• "Wrong Date/Time Appears in Messages" on page 101
• "Status Isn't Being Returned for Sent Messages" on page 101
• "User's Message Isn't Delivered" on page 102
• "Users Don't Appear in the Address Book or Appear Multiple Times" on page 102
• "Screen Information Isn't Being Updated Immediately" on page 102
• "User Is Notified of a New Message But the Message Isn't Received" on page 102
• "User Experiences a Delay When Starting the Client or Using Certain Client Features" on
page 103
• "User Experiences a Delay When Viewing or Printing" on page 103
User Can't Start the GroupWise Client
Problem: A user can't start the GroupWise client.
Possible Cause: The user doesn't exist in the post office yet.
Action: Verify that you've added the user to a post office. See
Accounts" in "Users" in the
Possible Cause: If using client/server access, the user's TCP/IP information might be incorrect.
Action: Make sure the user's post office is set up for client/server access. See
Client/Server Access to the Post
GroupWise 7 Administration
Action: Set up a GroupWise name server. See
a GroupWise Name
Administration
Action: Use the /ipa and /ipp client startup switches to provide the correct IP address
and TCP port information.
Possible Cause: Multiple users have the same network ID.
Action: If users share the same network ID, but have different GroupWise user IDs,
start the GroupWise client using the /@u client startup switch.
®
Windows client or the Cross-Platform
GroupWise 7 Administration
Office" in
Guide.
"Simplifying Client/Server Access with
Server" in "Post Office
Guide.
"Creating GroupWise
Guide.
"Post Office Agent" in the
Agent" in the GroupWise 7
GroupWise Client Problems
15
"Using
99