Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 42

Possible Cause: The server where you installed the Internet Agent cannot communicate with
42 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
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Action: On a NetWare
1 Load INETCFG.
2 In the Internetworking Configuration box, select Protocols > TCP/IP.
3 Select Enabled.
4 Exit INETCFG.
5 Restart the server.
Refer to the NetWare documentation at the
(http://www.novell.com/documentation)
configuring TCP/IP on NetWare.
Action: On a Windows server:
NOTE: Steps may vary, depending on your version of Windows.
1 Right-click My Network Places, click Properties, then double-click Local
Area Connection.
2 Check the list for Internet Protocol (TCP/IP).
3 If TCP/IP is not in the list, click Add, then follow the instructions for
installing TCP/IP.
or
If TCP/IP is listed, select it, then check the existing configuration
information for accuracy.
4 Click OK to save any changes you have made.
5 Restart the server.
Refer to your Windows documentation for more information about installing
TCP/IP on Windows.
the relay host because the default router is not properly configured.
Action: On a NetWare server, if you are configuring TCP/IP in the autoexec.ncf
file, add gateway=router_ip_address to the BIND statement.
If you are using INETCFG to configure TCP/IP:
1 Load INETCFG.
2 In the Internetworking Configuration box, select Protocols.
3 In the Protocol Configuration box, select TCP/IP.
4 In the TCP/IP Protocol Configuration box:
4a Enable Static Routing.
4b Select Static Routing Table.
4c Press Enter.
5 In the TCP/IP Static Routes box, press Insert to add a new static route.
6 In the Static Route Configuration box:
6a Press Enter in the Route Type field to display a list of route types.
server:
for more information about
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Novell Documentation Web site