Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 78

Possible Cause: The MTA has been installed on a server with insufficient system resources.
Possible Cause: The MTA is not configured optimally.
Possible Cause: The network itself is busy.
Possible Cause: If the MTA has received a large number of administrative messages, user
Message Delivery Is Slow between Domains
Possible Cause: The MTA has been installed on a server with insufficient system resources.
78 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
Resolve problems in local post offices first before troubleshooting problems
between post offices.
Action: Check the utilization and memory on the server where the MTA is running to
see if other programs are taking more resources than usual. If the MTA has
fewer resources than usual, it can take longer to deliver messages between post
offices. Make sure the server still meets the system requirements for running
the MTA. See
Agents" in the
Action: Go to the server where the MTA is running. Check the MTA agent console to
see how busy the MTA is. If the MTA is very busy, it can take longer to deliver
messages between post offices. If the MTA needs to handle the current load on
a permanent basis, see
the GroupWise 7 Administration
Action: Check network traffic between the servers where the POA and MTA are
running. Heavy network traffic can slow down the transfer of GroupWise
messages between post offices.
messages might be delayed because administrative messages are of higher
priority.
Action: Check the MTA log file to see what types of messages the MTA is currently
processing. See
GroupWise 7 Administration
messages are processed, user messages are processed.
Explanation: Message delivery between GroupWise users in different domains is slower
than desired.
Action: Review the stages of message flow between domains. See
to a Different
Directory
Action: If message delivery between users in the same post office is also slower than
desired, see
Resolve problems in local post offices first before troubleshooting problems
between post offices or domains.
Action: If message delivery between users in different post offices in the same domain
is also slower than desired, see
Offices" on page
troubleshooting problems between domains.
Action: Check the utilization and memory on the server where the MTA is running to
see if other programs are taking more resources than usual. If the MTA has
fewer resources than usual, it can take longer to deliver messages between
"Agent System Requirements" in
"GroupWise 7 Installation
"Optimizing the
Guide.
"Using MTA Log Files" in
Guide. After high priority administrative
Domain" in GroupWise 7 Troubleshooting 3: Message Flow and
Structure.
"Message Delivery Is Slow in the Local Post Office" on page
"Message Delivery Is Slow between Post
77. Resolve problems between post offices before
"Installing GroupWise
Guide".
MTA" in "Message Transfer
"Message Transfer Agent" in the
"Message Delivery
Agent" in
77.