Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 48

RFC Compliance: Specify a Postmaster
Log Files
SMTP Statistics
48 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
3 Fill in the Host Name and Domain fields.
4 Click OK to save any changes you have made.
Refer to your Windows documentation for more information about setting up
DNS on Windows.
Problem: During installation, you did not specify a postmaster for the Internet Agent to
send error notifications to. You can fix the problem after you have finished
installing the Internet Agent.
Action: Follow the instructions in
GroupWise Internet
Explanation: The log file is a useful tool for diagnosing problems. It is an ASCII file that
records Internet Access activity and provides a variety of configuration,
message flow, and productivity information. The log file contains the same
information that scrolls in the message log portion of the of the Internet Agent
console.
Action: You can adjust the amount of information a log file records using the Log
Settings page in ConsoleOne, the log startup switches, or the keystroke menu
in the Internet Agent console. For more information, see
Log Files" in
Explanation: The Statistics screen, which is accessed from the Internet Agent console, lists
numbers of error and informational messages. Most of these messages are
informational only.
Action: Use the information on the Statistics screen to help you resolve Internet Agent
problems.
Messages Sent/Messages Received: These fields display the number of
messages the Internet Agent has sent and received.
Send Threads/Receive Threads: These fields display the number of
currently active send and receive threads the Internet Agent is using to process
outgoing and incoming messages. If the number of send or receive threads
currently in use is consistently close to the total number allocated, you might
want to increase the total number of send or receive threads.
Send Thr Avail/Receive Thr Avail: These fields display the number of
available send and receive threads of the total number allocated.
MX Lookup Errs: This field displays the number of times the Internet Agent
queries the Domain Name Server (DNS) for the address of the destination host
and receives a SERVER FAIL code message back from the DNS. These
messages are deferred and automatically re-queued according to the retry
schedule.
"Assigning a Postmaster
Agent" in the "GroupWise 7 Installation
"Internet Agent" in the GroupWise 7 Administration
" in "Installing the
Guide".
"Using Internet Agent
Guide.