Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 101

Items in Your
Cross-Platform Client User
Possible Cause: The user's archive is damaged.
Action: The GroupWise client automatically fixes most problems it detects with
archive databases each time it starts. In addition, you can run GWCheck to fix
more difficult problems the client can't handle. See
"Standalone Database Maintenance
Administration
Possible Cause: The user is using the GroupWise WebAccess client, which does not currently
allow you to access your archive.
Action: Use the Windows client or the Cross-Platform client when you need to access
your archive.
Wrong Date/Time Appears in Messages
Problem: The wrong date or time or both appear in GroupWise messages.
Possible Cause: The time zone and daylight saving time information for the user's post office
and/or domain are incorrect.
Action: Use ConsoleOne to check the Domain and Post Office objects to make sure the
time zone and daylight saving time settings are correct. See
"System" in the
Possible Cause: The local time on the user's workstation is incorrect.
Action: Check the local time on the user's workstation.
Possible Cause: The local time of the servers where the GroupWise agents are running is
incorrect.
Action: Check the local time of the server where the GroupWise agents are running.
Status Isn't Being Returned for Sent Messages
Problem: The user is unable to determine if recipients have received messages because
no status information appears in the user's mailbox.
Possible Cause: The user has turned off status tracking.
Action: Ensure that the user's GroupWise client is configured to track status
information. See
with Items in Your
Guide" or
Items in Your
Guide".
Possible Cause: Status information has been turned off for a gateway through which messages
must pass.
Action: Check the status level set for the gateway. In ConsoleOne, right-click the
Gateway object, then click Properties. Click Optional Gateway Settings,
then check the selected Outbound Status Level setting.
Mailbox" in "Managing Your
Guide".
Guide.
GroupWise 7 Administration
"Confirming Delivery of Items You've
Mailbox" in the
"Confirming Delivery of Items You've
Mailbox" in the "GroupWise 7 Cross-Platform Client User
Mailbox" in the
"GroupWise
Programs" in the GroupWise 7
"Time
Guide.
Sent" in
"GroupWise 7 Windows Client User
Sent" in "Working with
"GroupWise 7
Check" in
Zones" in
"Working
GroupWise Client Problems 101