Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 82

Possible Cause: If the sender is selecting a group from the GroupWise Address Book, rather
Possible Cause: If the recipient is a new user, the sender might have sent the message before
Possible Cause: The recipient's mailbox might be damaged so the message cannot be
Message Has Undeliverable Status between Domains
Possible Cause: If the sender is selecting a group from the GroupWise Address Book, rather
Possible Cause: If the recipient is a new user, the sender might have sent the message before
Possible Cause: The recipient's mailbox might be damaged so the message cannot be
Possible Cause: If the sender is selecting a group from the GroupWise Address Book, rather
82 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
Action: Have the sender select the recipient in the GroupWise Address Book so the
address is provided automatically, then resend the message.
than an individual recipient, the group could be out of date if the recipient's
user ID or post office has changed.
Action: Re-create the group by selecting each individual user from the Address Book
to make sure current user IDs and post offices are included in the group.
the recipient was actually created in the post office.
Action: Verify the existence of the user in the post office before the sender tries to send
the message again.
delivered.
Action: In ConsoleOne, perform maintenance to correct any problems with the
recipient's mailbox. See
in "Databases" in the
Problem: A user sends a message to a recipient in a different domain, and the message
comes back with a status of Undeliverable.
Explanation: A status of Undeliverable indicates that the user to whom the message is
addressed does not exist in the post office; that the post office does not exist in
the domain; or that the domain does not exist in the GroupWise system.
than an individual recipient, the group could be out of date if the recipient's
user ID or post office has changed.
Action: Re-create the group by selecting each individual user from the Address Book
to make sure that current user IDs and post offices are included in the group.
the recipient was actually created in the post office.
Action: Verify the existence of the user in the post office before the sender tries to send
the message again.
delivered.
Action: In ConsoleOne, perform maintenance to correct any problems with the
recipient's mailbox. See
in "Databases" in the
than an individual recipient, the group could be out of date if the recipient's
user ID, post office, or domain has changed.
Action: Re-create the group by selecting each individual user from the Address Book
to make sure current user IDs, post offices, and domains are included in the
group.
"Maintaining User/Resource and Message
GroupWise 7 Administration
"Maintaining User/Resource and Message
GroupWise 7 Administration
Databases"
Guide.
Databases"
Guide.