Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 24

Possible Cause: The server where the post office resides is down.
Possible Cause: The POA does not have sufficient rights to the post office directory.
Possible Cause: The post office database (wphost.db) is damaged.
Possible Cause: The POA server has inadequate resources.
Possible Cause: The POA is not installed correctly.
Possible Cause: A remote document storage area is unavailable.
Possible Cause: Language files are missing.
24 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
username and password in ConsoleOne
page of the Post Office object.
• If you are using the Linux POA, you must mount the file system where
the post office is located to the server where the POA is running.
• If you are using the Windows POA, you must create the drive mapping to
the post office before starting the POA.
See "Installing and Starting the
GroupWise 7 Administration
Action: Check the status of the server where the post office resides.
Action: Make sure the network rights in the post office are correct. Start the POA using
the /rights switch to determine the specific problem the POA is encountering
and make corrections as needed.
Action: If the post office database is available to the POA but cannot be read, it might
be damaged. In ConsoleOne, perform database maintenance to correct any
problems with the post office database. See
Office Databases" in "Databases" in the
Action: Make sure the server where you are trying to run the POA has adequate
resources to run the POA, especially adequate available memory and the
current versions of any required network system files. See
Requirements" in
Installation Guide".
Use your operating system tools to check current server resources.
Action: Make sure all files required to run the POA are installed. For a list of agent
files, see "Agent Installation
Message Flow and Directory
Action: Make sure the remote server where the document storage area is located is
running.
Action: Make sure the POA has sufficient rights to log in.
Action: Make sure the /user
POA startup file.
Action: As a temporary workaround, you can start the POA with the
so it can start without trying to access the remote document storage area.
Action: If you are using the
language, the corresponding language files must be installed for the POA to
POA" in "Post Office
Guide.
GroupWise 7 Administration
"Installing GroupWise Agents" in the
Directories" in
Structure.
and /password or /dn switches have been provided in the
/language startup switch to run the POA in a particular
®
, on the Post Office Settings
Agent" in the
"Maintaining Domain and Post
"Agent System
"GroupWise 7
GroupWise 7 Troubleshooting 3:
/noconfig
Guide.
switch,