Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 91

Guide. Next, select the secondary domain in the eDirectory tree, then rebuild
it. See
GroupWise 7 Administration
Addressing Rules Aren't Working
Problem: You created an addressing rule; however, it isn't working for users in the
GroupWise client.
Possible Cause: You didn't enable the addressing rules after creating them.
Action: Addressing rules must be enabled after being created. See
Addressing
Possible Cause: The addressing rules haven't replicated to the user's post office.
Action: Rebuild the post office database (wphost.db). See
Office
Synchronization Isn't Working
Problem: The MTA automatically synchronizes information throughout your
GroupWise system. However, you notice that some GroupWise information is
not being synchronized.
Action: Manually synchronize the information in ConsoleOne. See
Database
Guide.
You Can't Move a User
Problem: You attempt to move a user from one post office to another, but the user does
not appear in the destination post office.
Possible Cause: The agents aren't functioning properly.
Action: Make sure the MTA and POA are configured correctly and are running. See
"Message Transfer
Administration
Possible Cause: The move hasn't been completed yet.
Action: If you are moving a user from one domain to another, view the pending
operations to see if the operation is complete. See
"System" in the
Move User Status utility to watch the progress of user moves. See
User Move
Possible Cause: The move failed.
Action: Check the MTA and POA log files to see if the process failed. If so, repeat the
move.
Possible Cause: There is insufficient disk space in the destination post office.
Action: Verify that the post office to which you are moving the user has sufficient free
disk space.
"Rebuilding Domain or Post Office
Guide.
Rule" in "System" in the
Databases" in "Databases" in the
Information" in "Databases" in the
Agent" and "Post Office
Guide.
GroupWise 7 Administration
Status" in "Users" in the
GroupWise Administrator Snap-In to ConsoleOne Problems
Databases" in "Databases" in the
"Enabling an
GroupWise 7 Administration
"Rebuilding Domain or Post
GroupWise 7 Administration
"Synchronizing
GroupWise 7 Administration
Agent" in the GroupWise 7
"Pending Operations" in
Guide. You can also use the
GroupWise 7 Administration
Guide.
Guide.
"Monitoring
Guide.
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