Webaccess Agent Problems - Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual

WebAccess Agent Problems

7
This section suggests ways to fix the following problems:
• "GroupWise WebAccess Login Screen Does Not Appear" on page 57
• "Initial GroupWise WebAccess Screen Does Not Appear" on page 57
• "User is Logged Out of GroupWise WebAccess" on page 58
• "User Receives Invalid User ID or Password Error Message" on page 58
• "WebAccess Agent Cannot Access a Post Office" on page 58
• "WebAccess Agent Doesn't Create Log Files" on page 58
• "WebAccess Agent Shuts Down Unexpectedly" on page 59
• "WebAccess Agent Does Not Start" on page 59
• "WebAccess Client Doesn't Print Messages" on page 59
• "WebAccess Speller Doesn't Work" on page 59
• "WebAccess Users Want to Skip the Language Selection Page" on page 59
• "Messages Viewed through WebAccess Client Could Be Viewed through Browser's Cache" on
page 60
GroupWise WebAccess Login Screen Does Not Appear
Explanation: When a user clicks a language button on the initial GroupWise
screen, the login screen does not appear.
Action: Make sure the commgr.cfg file is in the cgi-bin\gw7 of the Web Server.
See
Application" in "WebAccess" in the
If you are running the GroupWise WebAccess CGI Extension on a Novell
Web server, make sure the srm.cfg file (in the web\config directory, where web
is the Web server's root directory) includes the following line:
loadablemodule /cgi-bin/gw7/gwweb.exe
sys:web/cgi-bin/gw7/gwweb.nlm
where web is the Web server's root directory and us is the language code. You
must have an entry for each language you have installed. See
WebAccess Agent in the WebAccess
7 Administration
Initial GroupWise WebAccess Screen Does Not Appear
Explanation: When a user enters the IP address or host name of the Web server, the initial
GroupWise WebAccess page does not appear.
Action: Make sure the user is typing the correct IP address or hostname.
"Configuring the WebAccess
Guide.
Agent" and "Configuring the WebAccess
GroupWise 7 Administration
URL" in "WebAccess" in the
®
WebAccess
Guide.
®
"Specifying a
GroupWise
WebAccess Agent Problems
7
57