Internet Agent Problems - Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual

Internet Agent Problems

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This section suggests ways to fix the following problems:
• "No Relay Host Connectivity from the Target Server" on page 41
• "No Internet Connectivity from the Target Server" on page 43
• "Target Server Could Not Perform DNS Resolution" on page 45
• "Target Server Not Configured for TCP/IP" on page 46
• "Invalid or Unspecified Internet Host Name" on page 47
• "Unverified Host Name for Target Server" on page 47
• "RFC Compliance: Specify a Postmaster" on page 48
• "Log Files" on page 48
• "SMTP Statistics" on page 48
• "Internet Agent Not Sending Messages" on page 49
• "Internet Agent Not Receiving Messages" on page 50
• "Internet Agent Locking Up" on page 50
• "Internet Agent Cannot Access the Domain" on page 51
• "Internet Agent Doesn't Send Outgoing Mail" on page 52
• "Internet Agent Fails to Respond to Configuration Changes Made in ConsoleOne" on page 52
• "Administrator Wants to Prevent Certain Types of Messages from Passing through the Internet
Agent" on page 52
• "POP3 Client Users Can't Send Internet Mail through the Internet Agent" on page 52
• "POP3 Client Users Can't Access the GroupWise Address Book through the LDAP Services of
the Internet Agent" on page 53
• "IMAP4 Client Users Can't Access Mail through the Internet Agent" on page 54
• "Extended Characters in User Names Prevent Delivery through the Internet Agent" on page 54
• "Messages Sent Out through the Internet Agent Don't Wrap When Displayed by Recipients"
on page 54
• "The Internet Agent Cannot Communicate with the Message Transfer Agent (MTA)" on
page 54
• "The Internet Agent Displays a 450 MX Record Lookup Failure" on page 55
• "The Internet Agent Experiences a Problem with Rules Causing Looping" on page 56
No Relay Host Connectivity from the Target Server
Problem: During installation, the Internet Agent Installation program was not able to
contact a mail process on the specified relay host. You can fix the problem
after the Internet Agent has been installed.
Possible Cause: The server where you installed the Internet Agent is not yet configured for
TCP/IP.
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Internet Agent Problems 41