Document Management Services Problems - Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual

Document Management Services
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Problems
This section suggests ways to fix the following problems:
• "Documents Are Not Listed in User's Folder" on page 93
• "User Can't Exit GroupWise Because a Document Isn't Closed" on page 93
• "GroupWise Can't Monitor a Non-Integrated Application" on page 93
• "User Wants to Turn Off Integrations Temporarily" on page 94
• "Administrator Wants to Remove Integrations Permanently" on page 95
• "Administrator Wants to Add a Custom Integration" on page 95
• "Administrator Wants to Distribute Standardized Integrations" on page 96
Documents Are Not Listed in User's Folder
Problem: A user creates or imports a document in the GroupWise
document does not appear in the folder where the user expects to find it.
Action: On the GroupWise client toolbar, click Show Personal Items. Documents are
considered personal items and are not listed when personal items are filtered
out.
User Can't Exit GroupWise Because a Document Isn't Closed
Problem: A user edits a document in a non-integrated application. The user has exited
the application. However, when the user tries to exit the GroupWise Windows
client, the client indicates that a document is still open or has not been returned
to the GroupWise library.
Action: Click Yes in the error dialog box to let GroupWise attempt to return the
document to the GroupWise library.
Action: Locate the open document and make sure it is closed properly. Look in the
Work in Progress folder for open documents.
GroupWise Can't Monitor a Non-Integrated Application
Problem: The user edits a document and the GroupWise Windows client indicates the
application cannot be monitored. Therefore, the user must return the document
to the GroupWise library manually.
Explanation: The manner in which the GroupWise client monitors applications can be
modified using settings in the gwappint.inf file, located in the
\windows\system directory. This file contains information about
integrating applications and monitoring non-integrated applications that are
started from the GroupWise client.
Possible Cause: Some applications, such as WordPerfect* 7.0 and Lotus* Word Pro 96, are
integrated through ODMA. Other applications, such as Microsoft* Word 7.0
®
Windows client. The

Document Management Services Problems

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