Message Is Dropped In The Problem Directory - Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual

Message Is Dropped in the
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problem Directory
Select the location of the problem directory:
• "Message Is Dropped in the problem Directory in the Post Office" on page 85
• "Message Is Dropped in the problem Directory in the Domain" on page 85
Message Is Dropped in the problem Directory in the Post Office
Problem: In the Statistics box in an agent console, you notice that some problem
messages or message errors have been encountered.
Explanation: Problem messages are message files that cannot be processed by the agents for
a variety of reasons. Each file has an extension that indicates which agent
(POA or MTA) placed the file in the
directory.
Action: If GroupWise
administrator, check the mailbox of the GroupWise administrator for messages
with problem message files attached. Follow the instructions in the message
for handling the problem files.
Action: Sometimes a problem file can be handled successfully if it is requeued. Place
the file into the proper priority 0 subdirectory, as indicated by the extension on
the message file. Placing it in the 0 subdirectory gives it high priority for
reprocessing. If conditions have changed on the network, the message might
be able to be processed.
If the message still cannot be processed after being requeued, it has been
damaged in some way that makes it unreadable. This should happen very
rarely.
Action: If your GroupWise system reports a large number of problem messages, you
should determine what is causing the damage. See
support.novell.com).
Message Is Dropped in the problem Directory in the Domain
Problem: In the Statistics box in an agent console, you notice that some problem
messages or message errors have been encountered.
Explanation: Problem messages are message files that cannot be processed by the agents for
a variety of reasons. Therefore, they are placed in the
domain\wpcsout\problem
Action: If GroupWise is currently set up to mail problem messages to the GroupWise
administrator, check the mailbox of the GroupWise administrator for messages
with problem message files attached. Follow the instructions in the message
for handling the problem files.
post_office\wpcsout\problem
®
is currently set up to mail problem messages to the GroupWise
directory.
®
Novell Support (http://

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