Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 58

User is Logged Out of GroupWise WebAccess
User Receives Invalid User ID or Password Error Message
WebAccess Agent Cannot Access a Post Office
WebAccess Agent Doesn't Create Log Files
58 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
Explanation: A GroupWise WebAccess user is automatically logged out of GroupWise
WebAccess after a period of time.
Action: Each user has a timeout period after which he or she is logged out if he or she
has not used GroupWise WebAccess. By default, this timeout period is 20
minutes. If necessary, you can modify the timeout setting. See
User Access to
Administration
Explanation: When logging in to GroupWise WebAccess, a user receives an invalid user ID
or invalid password error.
Action: Make sure the user entered his or her GroupWise user ID or full name (as
defined in eDirectory and the GroupWise Address Book). Make sure the user
has a password on his or her mailbox and that the password was entered
correctly. Passwords are case sensitive.
Action: Make sure the user has access to GroupWise WebAccess. See
User Access to
Administration
Action: Make sure the WebAccess Agent has access to the user's post office. See
"Managing Access to Post
Administration
Explanation: When processing a request from a user, the WebAccess Agent could not access
the user's post office.
Action: Make sure the link information for the post office is defined in ConsoleOne
See "Managing Access to Post
Administration
Action: If the WebAccess Agent is using direct access to the post office, make sure it
has a user account that provides access to the post office server and appropriate
rights to the post office directory structure. See
Access" in
Installation
Action: If the WebAccess Agent is using client/server access to the post office, make
sure TCP/IP is set up on the servers running the WebAccess Agent and the
Post Office Agent. See
and "Configuring the
Administration
Action: Make sure login to the post office is not disabled. See
Office" in
Explanation: Disk logging is turned off by default, so the WebAccess Agent doesn't
automatically create log files.
Mailboxes" in "WebAccess" in the
Guide.
Mailboxes" in "WebAccess" in the
Guide.
Offices" in "WebAccess" in the
Guide.
Offices" in "WebAccess" in the
Guide.
"Installing GroupWise WebAccess" in the
Guide".
"Configuring the WebAccess
POA" in "Post Office
Guide.
"Post Offices" in the GroupWise 7 Administration
"Controlling
GroupWise 7
"Controlling
GroupWise 7
GroupWise 7
GroupWise 7
"Domain and Post Office
"GroupWise 7
Agent" in "WebAccess"
Agent" in the GroupWise 7
"Disabling a Post
Guide.
®
.