Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 53

Possible Cause: Allow Message Relaying has been turned off.
Action: Make sure Allow Message Relaying is turned on. In ConsoleOne, browse to
and select the Domain object where the Internet Agent is installed. Right-click
the Internet Agent object, then click Properties. Click Access Control > SMTP
Relay, select Allow Message Relaying, then click OK.
Exit, then restart the Internet Agent.
POP3 Client Users Can't Access the GroupWise Address Book through the LDAP
Services of the Internet Agent
Problem: POP3 client users cannot look up addresses using the LDAP directory services
created in their browser.
Possible Cause: If you are using Netscape Communicator*, the Search Root setting does not
match the Internet Agent LDAP Context setting.
Action: First, check the Search Root setting. In Netscape Communicator, click
Edit > Preferences > Mail & Groups > Directory > GroupWise Address
Book > Edit. Check the setting in the Search Root field. Note the current
setting; it can be anything. Then, check the Internet Agent LDAP Context
setting. In ConsoleOne, browse to and select the Domain where the Internet
Agent is installed. Right-click the Internet Agent object, then click
Properties. Click Advanced Settings. Make sure the setting in the LDAP
Context field matches the setting in the Netscape Communicator Search Root
field.
Possible Cause: If you are using Internet Explorer, the Search Base setting does not match the
Internet Agent LDAP Context setting.
Action: First, check the Search Base setting. In Internet Explorer, click File > New
Message > Mail > Choose Recipients > Find. Right-click in the Search
window, then click Directory Services from the pop-up list. Click GroupWise
Address Book > Properties > Advanced. Check the setting in the Search Base
for this Directory Service field. It can be anything; it defaults to c=US. Then,
check the Internet Agent LDAP Context setting. In ConsoleOne, browse to and
select the Domain object where the Internet Agent is installed. Right-click the
Internet Agent object, then click Properties. Click Advanced Settings. Make
sure the setting in the LDAP Context field matches the setting in the Internet
Explorer Search Base field.
Possible Cause: The Internet Agent does not have access to a post office to retrieve information
from the GroupWise Address Book by accessing a post office database
(wphost.db).
Action: In ConsoleOne, browse to and select the Domain object where the Internet
Agent is installed. Right-click the Internet Agent object, then click Properties.
Click Access Control > LDAP Public, then make sure a valid post office has
been specified. Make sure the post office access mode includes direct access.
Make sure that message file processing has not been turned off. See
the Number of POA Threads for Message File
Agent" in the GroupWise 7 Administration
"Adjusting
Processing" in "Post Office
Guide.
Internet Agent Problems 53