Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 74

Message Does Not Arrive Across the Internet
74 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
5 Check the link from Domain B to the recipient's post office.
Does the link from the domain to the post office specify the correct IP address,
UNC path, or mapped path to the post office directory for the recipient's post
office?
No
Yes
6 If you are using a TCP/IP link to the post office, check the IP address
displayed in the Network Address box of the POA Identification page.
Is the IP address and TCP port number for the POA correct?
No
Yes
7 If you are using a mapped or UNC link to the post office, check rights for
the Domain B MTA to write files into the
post_office\wpcsout\ofs\6
Are the network rights for the post office correct?
No
Yes
8 Check for available disk space in the
post_office\wpcsout\ofs\6 directory in the recipient's post
office.
Is there adequate disk space available in the post office?
No
Yes
9 If these troubleshooting steps have not enabled the Domain B MTA to
write the file into the post_office\wpcsout\ofs\6 directory in
the recipient's post office, see
Problem: A message is not successfully delivered between a GroupWise user and an e-
mail user somewhere on the Internet.
Correct the information. Restart the MTA in Domain B.
Observe the MTA agent console for any sign of problems.
Repeat the test.
The link to recipient's post office is correct. Continue below.
Correct the information. Restart the POA. Observe the POA
agent console for any sign of problems. Repeat the test.
The IP address and TCP port number for the POA are
correct. Continue below.
directory in the post office.
Reset the rights in the post office, and repeat the test.
Continue below.
Remove unnecessary files from the server to free up disk
space, then repeat the test.
Continue below.
Novell Support (http://support.novell.com).