Message Transfer Agent Problems - Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual

Message Transfer Agent Problems

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For a list of error messages related to the Message Transfer Agent, see
Error Messages" in GroupWise 7 Troubleshooting 1: Error
This section suggests ways to fix the following problems:
• "MTA Won't Start" on page 33
• "MTA Shuts Down Unexpectedly" on page 35
• "MTA Status Box Shows a Closed Location" on page 36
• "MTA Statistics Box Shows Undeliverable Messages" on page 37
• "MTA Statistics Box Shows Errors" on page 37
• "MTA Configuration Status Isn't Open" on page 37
• "MTA Fails to Update the Domain Database Version" on page 38
• "MTA Starts in the Wrong Language" on page 39
• "MTA Is Involved with Network Operating System or Hardware Problems" on page 39
MTA Won't Start
Problem: The MTA does not start.
Possible Cause: The
Action: Make sure the /home startup switch provides the correct path to the domain
directory where the domain database (wpdomain.db) resides. This switch is
required to start the MTA and must be provided either in the MTA startup file
or on the command line when you start the MTA. See
the
Guide.
Possible Cause: The /home switch points to an unavailable location.
Action: Make sure the location specified by the /home startup switch is currently
available to the MTA. If the domain is located on a different server from where
the MTA will run, preparations for the connection between the MTA and the
domain are required:
• If you are using the NetWare
• If you are using the Linux MTA, mount the file system where the domain
• If you are using the Windows MTA, you must create the drive mapping to
Possible Cause: The server where the domain resides is down.
Action: Check the status of the server where the domain resides.
/home switch is missing.
MTA" in "Message Transfer
or the /user and /password
the server where the domain is located.
is located to the server where the MTA is running.
the domain and post offices in the domain before starting the MTA.
"Message Transfer Agent
Messages.
"Installing and Starting
Agent" in the GroupWise 7 Administration
®
MTA, you must use the
startup switches to enable the MTA to log in to
Message Transfer Agent Problems
/dn startup switch
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33