A Troubleshooting Zenworks Reporting Server Installation; Zenworks Reporting Server Error Messages; Zenworks Reporting Server Troubleshooting Strategies - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - ZENWORKS REPORTING SERVER INSTALLATION GUIDE 10.3 30-04-2010 Installation Manual

Troubleshooting ZENworks
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Reporting Server Installation
The following sections provide solutions to the problems you might encounter while working with
® ®
Novell ZENworks Configuration Management Reporting Server:
Section A.1, "ZENworks Reporting Server Error Messages," on page 23
Section A.2, "ZENworks Reporting Server Troubleshooting Strategies," on page 23
A.1 ZENworks Reporting Server Error Messages
This section contains detailed explanations of some of the error messages you might encounter when
you are using ZENworks Reporting Server.
"ZENworks Reporting Server Uninstall Failed" on page 23
ZENworks Reporting Server Uninstall Failed
Source: ZENworks 10 Configuration Management SP3; ZENworks Reporting Server.
Possible Cause: The Novell ZENworks Loader service has failed to restart at the end of the
uninstallation process.
Action: Manually restart the Novell ZENworks Loader service.
A.2 ZENworks Reporting Server
Troubleshooting Strategies
This section provides solutions to problems you might encounter when using ZENworks 10
Configuration Management Reporting Server.
"ZENworks Reporting Server installation fails on a 64-bit Windows device that is using an
Oracle database" on page 24
"How do I enable debug logging for ZENworks Reporting Server services?" on page 24
"Where do I find the BusinessObjects Enterprise log files?" on page 24
"Where do I find ZENworks Reporting Server log files?" on page 25
"The ZENworks Reporting Server installation on a virtual machine might fail when you use the
ZCM_REPORTING_10.x.0.iso file mounted on the host machine as a CD-ROM on that virtual
machine" on page 25
"A message indicating that ZENworks Reporting Server cannot be deleted appears even after
uninstalling ZENworks Reporting Server" on page 25
"A message indicating that ZENworks Reporting Server uninstallation process failed is
displayed while uninstalling ZENworks Reporting Server" on page 25
"Reporting Server uninstallation on Windows fails if another installation is in progress on the
same device" on page 26
Troubleshooting ZENworks Reporting Server Installation
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