Post Office Agent Problems - Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual

Post Office Agent Problems

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For a list of error messages related to the Post Office Agent, see
in GroupWise 7 Troubleshooting 1: Error
This section suggests ways to fix the following problems:
• "POA Won't Start" on page 23
• "POA Shuts Down Unexpectedly" on page 25
• "POA Statistics Box Shows Requests Pending" on page 26
• "POA Statistics Box Shows Users Timed Out" on page 26
• "POA Statistics Box Shows Undeliverable Users" on page 26
• "POA Statistics Box Shows Problem Messages" on page 27
• "POA Redirection List Shows Failed TCP/IP Connection" on page 27
• "POA Message Transfer Status Box Shows Closed Link" on page 27
• "POA Starts Unwanted TCP/IP Thread" on page 28
• "POA Fails to Deliver Messages" on page 28
• "POA Fails to Respond to MTP Configuration Changes in ConsoleOne" on page 28
• "POA Fails to Respond to Other Configuration Changes in ConsoleOne" on page 29
• "POA Fails to Update the Post Office Database Version" on page 29
• "POA Runs Repeated Recoveries on the Same Database" on page 30
• "POA Starts in the Wrong Language" on page 30
• "POA Is Involved with Network Operating System or Hardware Problems" on page 30
POA Won't Start
Problem: The POA does not start.
Possible Cause: The
Action: Make sure the /home startup switch provides the correct path to the post office
directory where the post office database (wphost.db) resides. This switch is
required to start the POA and must be provided either in the POA startup file
or on the command line when you start the POA. See
the
Possible Cause: The /home switch points to an unavailable location.
Action: Make sure the location specified by the /home startup switch is currently
available to the POA. If the post office is located on a different server from
where the POA will run, preparations for the connection between the POA and
the post office are required:
• If you are using the NetWare
Messages.
/home switch is missing.
POA" in "Post Office Agent" in the
or the /user and /password
the server where the post office is located, or you can provide the
"Post Office Agent Error
"Installing and Starting
GroupWise 7 Administration
®
POA, you must use the
startup switches to enable the POA to log in to
Messages"
Guide.
/dn startup switch
Post Office Agent Problems
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