Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 54

IMAP4 Client Users Can't Access Mail through the Internet Agent
Extended Characters in User Names Prevent Delivery through the Internet Agent
Messages Sent Out through the Internet Agent Don't Wrap When Displayed by
Recipients
The Internet Agent Cannot Communicate with the Message Transfer Agent (MTA)
54 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
Problem: Users are unable to access GroupWise mail using IMAP4 from a browser
because they are unable to log in.
Action: The user has Server Supports Encrypted Connections (SSL) turned on. In the
user's browser, check the setting for Server Supports Encrypted Connections
(SSL). This is not currently supported by the Internet Agent. Deselect this
option in the user's browser. For example, in Netscape Communicator, click
Edit > Preferences > Mail & Groups > Mail Server, then deselect Server
Supports Encrypted Connections (SSL) in the Mail Server Type box.
Problem: Messages arriving from the Internet through the Internet Agent addressed to
recipients who have extended characters in their user names are undeliverable.
Explanation: User names are part of message header files. According to RFC822 and
RFC1521 standards, text in header fields must be composed of printable
ASCII characters.
Action: As a workaround, create a nickname for affected users without the extended
characters. See
7 Administration
Problem: Recipients of GroupWise messages sent across the Internet through the
Internet Agent complain that the messages do not wrap correctly when viewed
in their e-mail client software.
Action: Enable line wrapping in the recipient's e-mail software.
Action: To specify how you want lines to wrap when displayed by the recipient,
browse to and select the Domain object where the Internet Agent is installed.
Right-click the Internet Agent object, then click Properties. Click SMTP/
MIME Settings > Message Formatting, specify a setting for Line Wrap Length
for Message Text on Outbound Mail, then click OK.
You can also specify the line wrap setting using the
Agent startup file (gwia.cfg).
The line wrap setting affects only RFC822-formatted messages, not MIME
messages.
Problem: The Internet Agent is not receiving messages to send out across the Internet.
Explanation: The Message Transfer Agent distributes messages between post offices,
gateways, and domains. A Message Transfer Agent is required in each domain.
If the Message Transfer Agent is offline, outgoing messages are queued in the
Message Transfer Agent directories. When the Message Transfer Agent is
brought online, all queued messages are routed.
"Creating a Nickname for a
Guide.
User" in "Users" in the GroupWise
/wrap switch in the Internet