Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 75

Action: Review the stages of message flow performed by the Internet to send and
receive messages across the Internet. See
Internet" in "Message Flow
Message Flow and Directory
Action: The most useful procedure to find the source of a problem when a message is
not being sent across the Internet is to break the GroupWise send process into
steps and verify that the message arrives at each destination before the next
piece receives and delivers it.
If a message has Pending status in the sender's Sent Items folder, the message
is somewhere in the GroupWise system.
A message has Pending status in the sender's Sent Items folder until it is
converted and queued to the SMTP service. The message has Transferred
status after the Internet Agent queues the message to the SMTP service. If the
Internet Agent is unsuccessful in sending the message and gets a temporary
error (for example, Host Down), it attempts to send the message according to
the Retry Schedule. During this time, the message has Pending status in the
sender's Sent Items folder. If the Internet Agent is ultimately unsuccessful in
sending the message, the sender receives an undeliverable status.
The following steps provide general guidelines for checking the message at
each point in the GroupWise system:
1 Stop the Internet Agent and the Message Transfer Agent. Send a message
from GroupWise, then look in the
directory for a file where the client transfers the message. If the file exists,
verify the time and date stamp of the file and continue with
file does not exist, the client did not transfer the file into the
\wpcsin\0-7 directory. Verify the address of the message and send
another message to someone else on the Internet.
2 If the file does exist in the post_office_a\wpcsin\0-7 directory,
then start the Message Transfer Agent. The Message Transfer Agent polls
the \wpcsin\0-7 directory and places the message in the
wpgate\gwia\wpcsout\gwixxxx\0-7
random directory name generated from information from ConsoleOne.) If
the file exists, continue to
If the file does not exist in the wpcsout\gwixxxx\0-7 directory, then
the Message Transfer Agent is not processing the files. See
Transfer Agent Problems" on page
correctly, return to
3 After the file is in the \gwixxxx\0-7 directory, start the Internet
Agent. The file should transfer to the
the file exists in the send directory, continue to
If the file does not exist in the \send directory, then the error is written to
the log file. Look at the log file in the
directory. Files sent from GroupWise that have been corrupted are
transferred to the
Diag, then repeat
4 After the file is delivered to the send directory, exit the Internet Agent.
"Message Delivery to and from the
Diagrams" in GroupWise 7 Troubleshooting 3:
Structure.
post_office_a\wpcsin\0-7
Step 3.
33. After the MTA is working
Step 1.
wpgate\gwia\send
wpgate\gwia\000.prc
directory. Change the log level to
wpcsout\problem
Step 1 through Step 3.
Step 2. If the
directory. (gwixxxx is a
"Message
directory. If
Step 4.
Message Does Not Arrive 75