D Async Gateway Troubleshooting Strategies; Troubleshooting The Gateway; Connection Suggestions; Port And Modem Suggestions - Novell GROUPWISE 7 ASYNC GATEWAY - INSTALLATION AND ADMINISTRATION Installation And Administration Manual

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D
Async Gateway Troubleshooting Strategies
The following information can help you troubleshoot and maintain the Novell
Async Gateway. For information about gateway error messages, see
Gateway Error Messages," on page

Troubleshooting the Gateway

Troubleshooting any software program requires that you to break down the process into its
components, isolating each component to narrow down possible causes of the problem and thereby
determine a solution.
One way to isolate the problem is to use gateway logging. The log information tracks message
movements and can help you isolate breakdowns in the message routing process. Problems in the
Async Gateway most often occur in either in an Async connection you have defined (to another
Async Gateway or to a GroupWise Windows client in Remote mode), or in a modem or port.

Connection Suggestions

If you isolate the problem to a specific connection, try the following strategies:

Port and Modem Suggestions

If you isolate the problem to a particular port or modem, try the following strategies:
"Troubleshooting the Gateway" on page 117
"Troubleshooting Modems" on page 118
"Troubleshooting the GroupWise Windows Client in Remote Mode" on page 120
"Troubleshooting the Script File" on page 121
"Connection Suggestions" on page 117
"Port and Modem Suggestions" on page 117
"Specific Problems" on page 118
Verify that the connection information is correct. See
page 19 and "Selecting a Serial Port Configuration" on page
Use the Queue Maintenance option to make sure all the directories required for the connection
have been created. See "Performing Queue Maintenance" on page 93
Define a similar connection to find out whether it works. See
Async Connections," on page
Delete the faulty connection and redefine it.
Manual (99a) 21 December 2004
113.
"Determining Async Connections" on
35.
Async Gateway Troubleshooting Strategies
® ®
GroupWise
Appendix C, "Async
20.
Chapter 4, "Defining Async-to-
117