Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 76

76 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
While the Internet Agent is delivering a message, it builds a file in the
domain\wpgate\gwia\result
entire message, check the result directory.
If the file does not exist in the result directory, then the Internet Agent is
not working. Check the
are pointing to the correct directories.
If the file does exist in the result directory, check the TCP configuration
or read the file and notice the last part of the message that was sent. You
should have a file that contains several lines of comments preceded by
250 (OK reply).
5 If an Internet host is down or the connection is not made on the Internet,
start the Internet Agent to place the message in the
wpgate\gwia\defer
transfers the file to the send directory for another attempt at sending to the
Internet. The Internet Agent defers and re-queues the message according
to the Retry Schedule. The Internet Agent makes this attempt three times
in one hour and then every four hours for four days. After the four days, if
the Internet host remains down, an undeliverable status is sent back to the
sender.
6 If the file in the result directory does not indicate an error, start the
Internet Agent again and see if SMTP sends a message back to the
sender's post office. In the Client Sent Items folder, check the message
properties for the message status. At this point, an undeliverable status
indicates an incorrect Internet address.
7 Messages sent from GroupWise with a Delayed Delivery status do not go
to the send directory. Instead they reside in the
wpgate\gwia\gwhold
sent.
8 If an Internet user receives an undeliverable message because of an
incorrect address to a Groupwise user, a copy of the message from the
Internet resides in the
directory. As soon as it delivers the
/dhome and /home switches to ensure that they
directory for 20 minutes. The Internet Agent
directory until the date the message should be
wpgate\gwia\gwprob
directory.