System Reporting Troubleshooting Strategies - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - SYSTEM REPORTING REFERENCE 10.3 30-03-2010 Reference Manual

2 Close all browser instances.
3 Log in to the ZENworks Control Center, and launch the ZENworks
Cannot initialize Report Engine server. (Error: RWI 00226) (Error: INF)
Source: ZENworks 10 Configuration Management SP3; System Reporting
Possible Cause: This problem might occur if the Report Engine Server is not running, and you
are trying to create or access the reports.
Action: On Windows, do the following:
1 From the desktop Start menu, click Programs > ZENworks Reporting
2 Click Restart.
3 Wait 2 to 3 minutes for the services to restart.
4 Launch the ZENworks Reporting Server InfoView.
On Linux, do the following:
1 Stop the BusinessObjects Enterprise services by running the following
2 Wait 2 to 3 minutes for all the services to stop.
3 Start the BusinessObjects Enterprise services by running the following
4 Wait 2 to 3 minutes for all the services to start.
4.2 System Reporting Troubleshooting
Strategies
This section provides solutions to problems you might encounter when using ZENworks 10
Configuration Management System Reporting.
"Unable to launch the ZENworks Reporting Server InfoView" on page 32
"If you launch ZENworks Reporting Server InfoView in Internet Explorer, the ZENworks
Reporting Server InfoView hangs while opening a Web Intelligence document" on page 33
"If you launch the ZENworks Reporting Server InfoView by using Mozilla Firefox, the report
might not generate the correct data if you change its attributes" on page 33
"Reporting rights might not correctly work if you launch ZENworks Control Center from a
locale other than English" on page 33
"Unable to send reports as an e-mail by using ZENworks Reporting Server InfoView if
Reporting Server is installed on SLES 10 server" on page 33
Reporting Server InfoView.
Server > ZENworks Reporting Server > Central Configuration Manager
> Server Intelligence Agent to display the Central Configuration Manager
window.
command as a root user:
/etc/init.d/BobjEnterprise120 stop
command as a root user:
/etc/init.d/BobjEnterprise120 start
Troubleshooting System Reporting 31